hzay's Commitment to Responsible Gaming
hzay believes entertainment is only enjoyable when it is controlled and safe. Use deposit limits, self-exclusion, and time-out features — for players aged 21 and above only.
What Is Responsible Gaming?
Online betting and casino games are a form of entertainment — when managed properly, they bring fun and excitement. But when gaming gets out of control, it can cause personal, family, and financial harm. hzay's responsible gaming policy is designed to reduce these risks.
Responsible gaming means setting your own limits, staying within your budget, and not treating gambling as a source of income. hzay provides a range of effective protection tools to help every player make the right decisions.
Remember: gambling is never a solution for paying off debt, resolving a family crisis, or fixing financial problems. It is purely a form of entertainment that should be enjoyed within a set budget.
Keep in Mind
- Gaming is for entertainment only, not a source of income
- Set a budget before each session
- Avoid trying to win back money you have lost
- Take regular breaks and stick to time limits
- Spend time with family and friends
- If you feel a problem developing, seek help right away
Our Protection Tools
hzay provides the following tools to protect every player. To use them, contact us via 24/7 live chat.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A 7-day waiting period applies for any request to increase your limit. The minimum deposit is ৳300 — but you can set your own lower limit.
Time-Out Feature
If you want to take a break from your account for a set period, use the time-out feature. You can choose any duration from 24 hours up to 30 days. During this period, logging in will not be possible.
Self-Exclusion
If you want to stop playing for an extended period, choose self-exclusion. Options are available to close your account for 6 months or permanently. During exclusion, no promotional messages will be sent and the account cannot be reactivated.
Loss Limit
If you lose more than a set amount, your account will automatically end the session. Set a daily or weekly loss limit in advance and avoid the risk of playing beyond your means.
Session Time Limit
Decide in advance how long you will play in each session. When the set time is up, you will receive a reminder. Avoiding long sessions is important for mental wellbeing.
24/7 Support
Our Bengali-language live chat support is always available for any questions or help related to responsible gaming. We will help you activate the right tool based on your situation.
Warning Signs of Problem Gambling
If you notice one or more of the following signs in yourself or someone you know, it is time to seek help. Taking action early is the most effective step.
- Repeatedly placing larger bets to "win back" money that was lost
- Spending more time or money than budgeted and feeling regret afterward
- Hiding the amount you gamble from family or friends
- Feeling restless, anxious, or irritable when not playing
- Betting with borrowed money or by cutting back on essential expenses
- Being unable to focus on work, studies, or family responsibilities
- Repeatedly trying to stop gambling but failing each time
Check Yourself
Ask yourself the following questions:
- Am I playing within my set budget?
- Am I playing for entertainment, or to escape from stress?
- Have there been any problems with family or work in the past month?
- Can I stop at any time of my own choosing?
- When I lose, do I feel the urge to place a larger bet?
If the answer to any question is "yes" and it concerns you, contact us on live chat right now.
How to Use the Tools
Follow the steps below to activate hzay's protection tools. Our Bengali-language live chat is always available for any assistance.
Age Verification — 21+
hzay is for persons aged 21 and above only. Age verification is mandatory at registration. Protecting children and teenagers from online gambling is our ethical responsibility.
If there are children or teenagers in your household, use parental control software on your devices and keep your account password secure.
Age Confirmation
Available to players aged 21 and above only
Verification at Registration
Age is confirmed at account creation using a valid national identity card or passport.
Identity Protection
Opening an account using another person's identity is strictly prohibited. This is considered a legal offence.
Parental Controls
Use device locks, PIN codes, and password management to prevent minors from gaining access.
Identity Confidentiality
Never share your login details, password, or banking information with family members or any third party.
hzay's Commitment
hzay believes every player has the right to play in a safe and enjoyable environment. That is why we do not simply provide entertainment — we make sure gaming never becomes harmful.
Our support team is specially trained in responsible gaming. They will help with any issue in a neutral way — without judgment or criticism. Our goal is to work on your behalf.
In addition to ensuring SSL encryption, fair play, and transparent transactions, we place the mental wellbeing of every player at the highest priority.
Help and Contact
If you feel gaming is becoming a problem, do not delay — contact us now. Our specialist team will help you take the right steps.
Live Chat Support
Bengali-language live chat is available 24 hours a day, 7 days a week. Chat with us now to activate responsible gaming tools or to get advice.
Email Support
For detailed advice or to request self-exclusion, email us at: [email protected] — we will respond promptly.
FAQ Page
Answers to common questions about responsible gaming, deposit limits, and closing your account can be found on our FAQ page.
Enjoy Safely — hzay Is Always By Your Side
Cricket betting, slots, or live casino — enjoy everything responsibly. Play within your limits and have fun.