Data Protection Policy

hzay Privacy Policy

Your personal information is very important to us. Learn how hzay collects, uses, and protects your data.

Last Updated: January 2026
Table of Contents
This privacy policy applies to all members who are registered and using the hzay platform. By continuing to use the site, you are considered to have agreed to the terms of this policy.

1. Introduction

hzay ("we", "our", or "platform") is a trusted online betting and casino service provider. We place the highest priority on the privacy of our users. This Privacy Policy document applies to the hzay website (hzay.cam) and all related services.

The purpose of this policy is to clearly inform you about what types of personal information we collect, why we collect it, how that information is used, and what steps we take to protect your data. Our goal is to maintain a transparent and trustworthy environment where you can enjoy our services with confidence.

Before reading this privacy policy, we also encourage you to read our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

During registration and use of hzay services, we may collect the following types of personal information:

2.1 Information You Provide Directly

  • Full name (in Bengali and English)
  • Date of birth (for age verification)
  • Valid email address
  • National ID card or passport number (for identity verification in the KYC process)
  • Mobile banking account details (bKash, Nagad, Rocket, Upay — for payment processing only)
  • Bank account details (where applicable)
  • Address (for billing verification and identity confirmation)

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Time, date, and session duration of site access
  • Pages visited and click patterns
  • Referral source (how you arrived at the site)
  • Transaction history and betting activity logs

2.3 Information Received from Third Parties

In some cases, we may receive additional information about you from identity verification services and payment processors. This information is always used for the purpose of meeting legal obligations and preventing fraud.

We never store your payment PIN, OTP, or full card number. All payment information is processed through secure encrypted channels.

3. Purpose of Using Information

hzay uses your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

  • Creating, verifying, and managing accounts
  • Processing deposit and withdrawal transactions
  • Providing bonuses, rewards, and promotional offers
  • Delivering gaming and betting services without interruption
  • Providing customer support and resolving complaints

3.2 Compliance with Legal Obligations

  • Age verification — ensuring membership is only for those aged 21 or above
  • Completing the KYC (Know Your Customer) process
  • Managing anti-money laundering (AML) and fraud prevention activities
  • Fulfilling lawful information requests from relevant authorities

3.3 Improving Service Quality

  • Analyzing and improving the user experience
  • Identifying and resolving technical issues
  • Security monitoring and prevention of cyber threats
  • Operating responsible gaming programs

3.4 Communication and Marketing

With your consent, we may inform you of new offers, bonuses, and service updates by email. You may opt out of such communications at any time by contacting our support team.

4. Data Storage and Security

4.1 Security Measures

hzay has implemented internationally recognized technical and organizational measures to protect your personal information:

  • SSL/TLS Encryption: All data transfers on the site are protected with 256-bit SSL encryption.
  • Encrypted Database: Sensitive information is stored in encrypted form on secure servers.
  • Access Controls: Only authorized personnel can access specific information on a need-to-know basis.
  • Regular Security Audits: Periodic security testing and vulnerability assessments are conducted.
  • Firewall and Monitoring: 24/7 system monitoring and abnormal activity detection are active at all times.

4.2 Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide our services. Due to legal obligations, certain information may be retained for a specified period even after an account is closed. After the defined retention period, information is securely deleted or anonymized.

No method of transmitting or storing data over the internet is completely secure. We are committed to ensuring the highest level of security, but no system is 100% impenetrable.

5. Disclosure and Sharing of Information

hzay does not sell your personal information to third parties. Information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for specific technical and service-related functions — such as payment processing, identity verification, and technology infrastructure. These partners may use information only for defined purposes in accordance with our instructions and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If we are required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or other legal process, we are obligated to do so. In such circumstances, we seek legal advice and disclose only the minimum information necessary.

5.3 Fraud Prevention

Relevant information may be shared with relevant authorities or industry bodies to prevent fraud, money laundering, or other illegal activities.

5.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner. You will be notified in advance of any such change.

6. Cookie Policy

Cookies and similar tracking technologies are used on the hzay website. Cookies are small text files stored in your browser that help improve our services.

6.1 Types of Cookies

  • Essential Cookies: These are essential for maintaining login sessions and ensuring basic functionality — they cannot be disabled.
  • Functional Cookies: These help remember your preferences, such as language settings.
  • Analytical Cookies: These are used to understand site usage patterns and improve our services.
  • Security Cookies: These help with fraud detection and account protection.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

7. Third-Party Links and Services

The hzay platform integrates services from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. These third-party services have their own privacy policies, and hzay is not responsible for their data collection and usage practices.

Payment services — bKash, Nagad, Rocket, Upay — follow their own privacy policies. At the time of a transaction, you are considered to have agreed directly to the terms of service of these providers.

We recommend that you read the privacy policies of relevant third parties separately and ensure the protection of your own information.

8. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted (though this may not be possible where legal obligations exist).
  • Right to Object to Processing: You may object to marketing communications or non-essential data processing.
  • Right to Data Portability: Where applicable, you may request a structured copy of your information.
  • Right to Withdraw Consent: You may withdraw your permission for any consent-based data processing at any time.

To exercise these rights, please contact our support team via live chat or email. We process valid requests within a reasonable timeframe.

9. Protection of Minors

hzay is intended for individuals aged 21 or above only. We do not knowingly collect any information from minors and do not permit them to use the platform.

Age verification is mandatory at the time of registration. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.

If you believe a minor is using hzay, please notify our support team immediately.

10. Policy Changes

This privacy policy may be revised periodically due to business changes, legal obligations, or technical updates. For any significant changes:

  • The "Last Updated" date at the top of the page will be changed.
  • You will be notified by email in the case of important changes.
  • Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.

We recommend that you visit this page regularly to stay informed about the latest version of the policy.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 direct support in Bengali from any page on the site

Our privacy team generally responds to your request within business days. Complex requests may take a bit longer, but we are always committed to resolving them as quickly as possible.

For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.